Frequently Asked Questions
Everything you need to know about your Lost & Found experience.
How long does shipping typically take?
Standard shipping usually takes 5-7 business days within the continental US. Express shipping options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return policy for all items in their original, unused condition. Simply visit our returns portal to initiate a prepaid shipping label.
Can I track my order in real-time?
Yes. Once your order ships, you will receive an email with a tracking number and a link to our tracking page to monitor your package's journey.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Do you ship internationally?
Currently, we ship to over 50 countries worldwide. International shipping rates and delivery times vary based on the destination and customs processing.
How can I contact customer support?
Our dedicated support team is available via email at [email protected] or through our live chat feature from 9:00 AM to 5:00 PM EST, Monday through Friday.